eShop FAQs
How can I cancel my account?
Please reach out to us via 411@aspandcompany.com
How can I update my account information?
Please reach out to us via 411@aspandcompany.com
What are the payment methods?
ASP&Co. uses Square to process payments. Square works with any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo.
The following card types are accepted:
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Credit
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Corporate
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Debit (processed like credit)
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Prepaid
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Rewards
Square also allows the use of PayPal, Apple Pay and Google Pay.
How to add or change payment method?
Please reach out to us via 411@aspandcompany.com
What is your refund policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
How do I return something?
Returning something you bought at a store:
Each store has their own policies, Please check with the store manager.
Returning something you bought via online or phone.
Each piece is lovingly created and no two pieces are alike it reflects a time honored tradition of artisanship which makes exchanges tricky however, if you still need to return your piece because there’s something wrong with it, here’s how to go about it:
STEP 1 - validating your claim to make a return claim, you’ll have to:
a. Email us (411@aspandcompany.com) within 30 days of receiving the parcel (this is the date it is delivered to you as per our tracking records).
b. State your invoice number/ name/ reason for return/ return address/photographs of the damage.
c. If your claim adheres to our return policies we will notify you and give you a return ID number. Please send us the piece back within 3 days of receiving our confirmation email.
Please do not send the piece to us before your claim is validated and you receive an email confirming your return ID number, or your claim will not be processed.
STEP 2 - Please fill out this form and follow the instructions to send your piece back. having trouble downloading the form? email us on 411@aspandcompany.com and we’ll send you a copy.
To return an item you are responsible for return shipping and delivery charges. A traceable return shipping methods is required by FedEx, and UPS. Returns must be return in their original packaging. Credit card orders will receive refunds in the form back to the original account. Shipping charges will not be refundable. To make a return, email us at 411@aspandcompany.com having said all this, we reserve the right to limit returns. they’ll be determined solely by ASP&Co. and COMPANY if any of this is making your head spin, talk to us on 411@aspandcompany.com or at 3102738238
I’ve placed my order – NOW WHAT?
Now you’ll get an email from us confirming your order. This email will have your order summary and a link to your ‘my account’ page. Click on it to - check the status, track or cancel your order.
I just placed an order and I want to ADD ANOTHER ITEM to it.
No problem! Just place a new order. If multiple orders are placed with 24 hours of each other, they will be shipped together.
Where is my ORDER CONFIRMATION?
Your order confirmation will be emailed to you on the email account you provided at the time of registering with us. If you still haven’t received it after 24 hours of payment, email us at 411@aspandcompany.com. The status of your order is also available on your 'MY ACCOUNT' page.
My order says “PROCESSING” – what does this mean?
“Processing” simply means we’re getting it ready for you. Once it’s shipped, your account will reflect the status as “Shipped” along with a tracking number for your parcel.
I just got an email saying my ORDER HAS BEEN CANCELLED - what the...?!
Quite simply, ‘human error’. Sometimes we may mess up and list something that isn’t available. While this is very rare, if it happens, we will contact you to let you know that we’ve cancelled the order - with our deepest apologies and a refund of course. If you have multiple pieces, we will ship the available ones to you.
How can I CANCEL my order?
Just log into your 'MY ACCOUNT' (link) and press the 'Cancel Order' button within 10 hours of placing the order. After 10 hours, the “Cancel Order” button will not work. Can I CHANGE my order? Changing your order is easy – just cancel the existing one using the steps mentioned above and place a new order.
SHIPPING AND DELIVERY
Do you ship WORLDWIDE?
We do indeed! Duties may be applicable as per your country’s customs rules. If that happens, our courier service will get in touch with you to organise the payment directly.
When will my order SHIP?
Orders usually ship within two business days. If for some reason your item it is not in stock and it’s going to take longer, we will let you know.
What are the DELIVERY CHARGES?
Deliveries rates will be available during the checkout process.
MY ACCOUNT
Why do I need to REGISTER for an account? Why can’t I just sign in as a “Guest”?
While many sites give you the option to “continue as guest”, you still have to fill in your details every time you place an order. Signing up is easy and your account can be used for things like tracking or cancelling your order.
I forgot my PASSWORD!
When you register with us, we send you an email with your password. If you end up losing that email, no problem just visit our login page (insert link) and click on ‘Forgot Password’ and we’ll send you an email with a link to reset your password.
CUSTOMER CARE
We hope this provides you a quick reference to our most asked questions and Policies. If you prefer to speak with a customer care representative, please feel free to email us at 411@aspandcompany.com Or call our corporate office at +1(310) 273-8238, Monday to Friday, 10am to 3pm PST.